Privacy Policy


As a result of browsing the website and completing the online forms, the user accepts that the personal data that he or she will provide through said service, will be processed in the personal data files of HOTUSA and companies within the group (including HOTELES TURISTICOS UNIDOS SA, CIF A08452567, HOTUSA HOTELS SA, CIF A60156502 and EUROSTARS HOTEL COMPANY SL, CIF B64930910 and other HOTUSA companies), including the collection of access data and use of cookies and functions provided by third parties.

Purpose of the treatment, legal requisites and recipients of the information

The data is used to:

· Facilitate the operation of the website and provide access to the areas for registered users.

· Register and respond to requests made by users through the web forms (contact, etc.).

· Ensure the provision and administration of HOTUSA services, the processing of reservations and the collection of products and services through group or linked websites, call centers, mobile communication systems based on GSM, GPRS or UMTS technologies; incident management and complaints.

· Manage participation in loyalty programs.

· Facilitate subscription to the HOTUSA newsletter, advertising referrals and other commercial promotions by email, SMS, MMS or any other analog means on behalf of HOTUSA.

· Conduct quality control surveys.

· Organize competitions.

· Manage applications to work at HOTUSA.

· Prepare web analytics and statistics.

· Include functions provided by third parties (Google Maps, etc.).

Facilitate web browsing and access to areas for registered users.

· Purpose: To process the data necessary for the provision of online services, including the registration of IP addresses, pages visited and access dates, as well as information regarding the user's terminal. The data are also processed for security and website optimization purposes.

· Legitimacy: the processing of data is necessary for the provision of online services; consent, expressed through the use of the web.

· Recipients and transfers: HOTUSA companies and establishments.

The delivery of all the data required for registration as a user is mandatory unless otherwise specified on the registration form, HOTUSA may deny registration to any interested party who does not provide such data.

Use of web forms

· Purpose: To respond to requests made through web forms. 

· Legitimacy: Consent expressed when using and submitting the form.

· Recipients and Transfers: HOTUSA companies and establishments, and other companies involved in providing the requested services.

Service provision

· Purpose: To provide services including hotel reservation management and payment. To send information about HOTUSA services electronically.

· Legitimacy: Execution of the contract or provision of the service.

· Recipients and Transfers: HOTUSA companies and establishments, and other companies involved in providing the requested services, including the requested hotel establishments.

Loyalty programs

· Purpose: To facilitate participation in HOTUSA loyalty programs (Star Traveler, Corporate and others). Disseminate information about HOTUSA services electronically. Customize business information based on profile or location.

· Legitimacy: Execution of the loyalty program; consent.

· Recipients and Transfers: HOTUSA companies and establishments.

Subscription to HOTUSA newsletter, advertising referrals and other commercial promotions.

· Purpose: To disseminate information about HOTUSA services, by email, SMS, MMS or any other similar means.

· Legitimacy: Existence of a previous contractual relationship; consent.

· Recipients and Transfers: HOTUSA companies and establishments.

Quality control survey.

· Purpose: To ascertain clients’ opinions and to address their comments.

· Legitimacy: Part of the execution of the contract or service provision.

· Recipients and transfers: HOTUSA companies and establishments, quality control departments.


· Purpose: To organize competitions destined to promote HOTUSA, its establishments and brands. Communication of the winners and delivery of prizes, if applicable.

· Legitimacy: Execution of the contest, including the publication of the winning entry (in the case of, for example, photographic and literary contests) and its author according to participation rules.

· Recipients and Transfers: HOTUSA companies and establishments. Websites, social networks and media through which the winners are published.

Facilitate applications to work at HOTUSA.

· Purpose: To enable participation in present and future selection processes by HOTUSA and its establishments, to assess the candidate.

· Legitimacy: Consent, essential to show the status of candidate.

· Recipients and Transfers: HOTUSA companies and establishments.

Web analytics

· Purpose: To ascertain the way in which the website is searched, accessed and used by the public. This may involve the collection of personal data such as the IP address, connection location, information about navigation software or hardware, etc.

· Legitimacy: consent, expressed through the use of the website.

· Recipients and Transfers: HOTUSA companies and establishments.

Functions provided by third parties.

· Purpose: to incorporate functions provided by third parties, such as maps, analytics, social buttons, Zendesk chat widgets, etc.

· Legitimacy: consent, expressed through the use of the web.

· Recipients and Transfers: The functions of third parties establish a direct connection between the user's browser and the Internet domains of third parties, allowing the download and execution of the function, including those from pages outside of the European Economic Area.

This website integrates functions of Google Inc., such as Google Analytics and Google Maps. By using this website, the user authorizes the processing of their data by Google as established in its privacy policy:

Authenticity of the data

The user must complete the forms with true, exact, complete and current information. The user will not enter data corresponding to another person; HOTUSA will presume that the data has been provided by its owner. The user will be solely responsible for any direct or indirect damage or harm that could be caused to any person due to the completion of the form with data related to another person.

Rights of access, rectification, deletion, opposition and others

The owner of the data retains the right to access, rectify, and delete the data that concerns him at all times, as well as to oppose the processing of his data, in the terms contained in the data protection legislation. You also have the right to request: the portability of your data, the revocation of the consent given and the limitation of the processing.

The owner of the data can exercise these rights by writing to HOTUSA by email (reference DATA PROTECTION) C / MALLORCA 351 08013 Barcelona (Spain). This communication must include a signed request indicating the requested action and photocopy of the owner’s Spanish National Identity Number or passport.

The owner of the data can also oppose the receipt of commercial e-mails, for which it will be sufficient to request this by means of an email sent from the address with which you wish to unsubscribe and addressed to:

Should the owner of the data consider that the processing of his or data violates data protection legislation, he or she can make a complaint to the data protection control authorities.

Data Protection Officer

For any query related to the processing of the data carried out by HOTUSA, the interested person can contact the data protection officer by sending a written letter to:

HOTUSA data protection officer. C / Mallorca 351, 08013 Barcelona, Spain.


The use of HOTUSA web services is prohibited to persons under 18 years of age.

Recipients and international data transfer.

The user is informed that, for the contracting of products and services offered, HOTUSA must communicate the user’s personal data to the suppliers of the products and services chosen by the user.

In relation to services and establishments outside the European Economic Area, the data necessary to subscribe and provide the services will be subject to international data transfer, including countries that do not have comparable data protection legislation to that which is in force in Europe.


Data Security

HOTUSA has one of the safest technologies in terms of data protection of your credit card. It also complies with all international standards that govern and regulate this practice. All sections of the HOTUSA site that request sensitive information use the SSL communication protocol. This means that the information that travels through the Internet from your computer to our server is encrypted, making the data indecipherable to anyone outside. This technology ensures and guarantees that your data cannot be intercepted, manipulated or impersonated in any way. In this way, payment via the Internet is now as safe as direct purchase.

What does SSL mean?

SSL (Secure Socket Layer) is a standard Internet security technology. It applies an encryption system (coding) that provides maximum confidentiality of the data transmitted to us. This prevents illegal entry or interception into a system while the data circulates on the Internet. For added security, this data is stored on a secure server and protected by a "firewall" in continuous surveillance.